Terms & Conditions

We make every effort to display our products, colors, designs, fabrics, and descriptions as accurately as possible. However, due to differences in screen settings and lighting conditions, actual product colors may vary slightly from the images displayed on the website.

As many of our products are made-to-order or stitched specifically for customers, slight variations in measurements, embroidery, prints, or fabric texture may occur and shall not be considered defects.

After placing an order, you will receive an order confirmation via email or SMS.

We reserve the right to:

• Accept or reject any order.
• Cancel orders suspected of fraud or unauthorized transactions.
• Limit product quantities.
• Refuse service where required.

Order confirmation does not guarantee acceptance. We may cancel an order if a product becomes unavailable, due to pricing errors, technical issues, or any unforeseen circumstances. In such cases, any payment received will be refunded to the original payment method.

We accept prepaid payments only through secure payment gateways.

Accepted payment methods may include:

Cash on Delivery (COD) is NOT available.

All online payments are securely processed by trusted third-party payment providers. We do not store your card or banking details.

Orders are processed after successful payment confirmation.

Estimated delivery timelines are provided for convenience and may vary depending on:

• Customer location
• Courier partner delays
• Public holidays
• Weather conditions
• Unforeseen operational issues

Once the order is shipped, tracking details will be shared with the customer. While we strive to deliver within the estimated timeframe, delivery dates are not guaranteed.

Customers may request cancellation only before the stitching or production process has started.

Once an order has been confirmed and stitching, customization, tailoring, embroidery, or production has commenced, the order CANNOT be cancelled, modified, or refunded.

Since each garment is prepared specifically for the customer, cancellations after production begins are not possible.

As our garments are custom stitched and prepared specifically for each customer's order, we do not accept returns or exchanges for correctly delivered products.

Returns or exchanges will only be considered in the following exceptional circumstances:

• Wrong product delivered.
• Product received in a damaged condition due to transit.
• Verified manufacturing defect.

Customers must notify us within 48 hours of delivery by contacting our customer support and providing clear photographs or videos of the product and packaging. Claims made after 48 hours may not be accepted.

Products that have been used, washed, ironed, altered, damaged by the customer, or returned without original packaging or tags will not be eligible for replacement. The final decision regarding replacement shall rest solely with Ashwaah after inspection.

Since we do not accept returns for correctly delivered products, refunds are generally not provided.

Refunds will only be issued in the following cases:

• The order cannot be fulfilled by us.
• The ordered product becomes unavailable.
• Duplicate payment has been successfully verified.
• A refund is approved after verification of a wrong, damaged, or defective product.

Approved refunds will be processed to the original payment method within 5–10 business days. Depending on your bank or payment service provider, the credit may take additional time to appear in your account.

Shipping charges, payment gateway charges, convenience fees, and other applicable service charges are non-refundable unless the refund is due to our error.

Customers are responsible for:

• Providing accurate personal information.
• Providing a complete and correct shipping address.
• Entering the correct mobile number and email address.
• Selecting the correct size before placing the order.

We shall not be responsible for delays or delivery failures caused by incorrect customer information.

All website content including logos, product photographs, designs, graphics, text, videos, layouts, and source content is the exclusive property of Ashwaah and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Users shall not:

• Attempt unauthorized access to our systems.
• Copy or reproduce website content.
• Interfere with website functionality.
• Upload malicious software.
• Engage in fraudulent transactions.
• Misuse promotional offers or discounts.

Violation of these terms may result in account suspension and legal action where applicable.

To the maximum extent permitted by law, Ashwaah shall not be liable for any indirect, incidental, special, or consequential damages arising from:

• Use of the website.
• Delay in delivery.
• Temporary website downtime.
• Product color variations due to screen settings.
• Courier delays beyond our control.

Our maximum liability shall not exceed the amount paid by the customer for the affected order.